Terms of Service

1. Acceptance of terms

By subscribing to or using Aivora Technologies' software (including Aivora Gym ERP and Aivora CRM), you agree to these Terms of Service.

2. The service

Aivora provides ERP/CRM software delivered either as a hosted subscription or, for one-time purchase customers, as a self-hosted deployment. Features vary by plan as described on our pricing page.

3. Subscriptions & billing

Subscription plans auto-renew each billing cycle (monthly or annually, as chosen at signup) until cancelled. Fees, applicable taxes (GST) and any setup charges are clearly stated before you pay. If a payment fails, we will notify you and retry billing; access may be suspended after 7 days of continued non-payment.

4. One-time purchase & ownership

Where a one-time purchase / full-ownership plan is sold, the customer contract will specify exactly what is delivered — source code, database, deployment, credentials, documentation and licence terms — and confirms there is no ongoing vendor lock-in for that deployment.

5. Acceptable use

You agree not to misuse the service — including attempting unauthorised access to other accounts or data, reverse-engineering the platform beyond what your licence allows, or using it for unlawful purposes.

6. Your responsibilities

You are responsible for the accuracy of data entered into the system, for managing staff access/roles within your account, and for keeping login credentials secure.

7. Service availability

We aim to keep the hosted service available and will communicate planned maintenance where possible. Occasional downtime for maintenance, updates or events outside our control may occur.

8. Termination

You may cancel a subscription at any time, effective at the end of the current billing cycle. We may suspend or terminate access for non-payment or breach of these terms, with reasonable notice where practical. On termination, you may export your data within 30 days, after which it is deleted from our production systems as described in our Privacy Policy.

9. Limitation of liability

The service is provided on an "as available" basis. To the extent permitted by law, Aivora's total liability for any claim arising from your use of the service is limited to the fees you paid us in the 3 months before the claim arose, and we are not liable for indirect, incidental or consequential losses.

10. Intellectual property

Aivora and its licensors own all rights, title and interest in the Aivora Gym ERP and Aivora CRM platforms, including the software, design and branding, except for source code and assets explicitly transferred to a customer under a one-time purchase / full-ownership contract. You retain full ownership of the business data you enter into the system.

11. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including internet or hosting-provider outages, natural disasters, or government action.

12. Governing law & disputes

These terms are governed by the laws of India. Any dispute arising from these terms or the service will first be addressed through good-faith discussion between the parties; if unresolved, courts at Lucknow, Uttar Pradesh will have exclusive jurisdiction.

13. Changes to these terms

We may update these terms from time to time; continued use of the service after changes take effect constitutes acceptance. Material changes will be communicated by email or an in-product notice where practical.

14. Contact

nikhiltrivedi9971@gmail.com · 81262 14334 · Lucknow, Uttar Pradesh, India