Refund & Cancellation Policy

1. Subscription plans

No questions asked: cancel within 7 days of your first payment for a full refund, if you decide the product isn't right for you. After the first 7 days, subscription fees already paid for the current billing cycle are non-refundable, but cancellation stops all future billing — you keep access until the end of the cycle you've already paid for, and will not be charged again.

2. Setup fees

Setup, onboarding, data-migration and configuration fees are refundable in full if you cancel before we begin work. Once onboarding work has started, setup fees are non-refundable, since this covers time and effort already spent configuring your account.

3. One-time purchase (full ownership) plans

One-time purchase plans are refundable in full if you cancel before source code, database access and credentials have been handed over. Once handover is complete, the purchase is non-refundable, since you now hold the complete, self-hostable software and Aivora can no longer "take it back". Any post-handover support or customisation work is billed and refunded separately, under the terms agreed for that work.

4. How to cancel

To cancel a subscription or request a refund, contact us at nikhiltrivedi9971@gmail.com or 81262 14334. We will confirm cancellation and any applicable refund in writing.

5. Payment failures & retries

If a recurring payment (including UPI Auto-Debit) fails, we may retry the charge and will notify you before suspending access.

6. Data after cancellation

After cancellation, you may request an export of your business data within 30 days, after which it is permanently deleted from our production systems, in line with our Privacy Policy.

7. Refund processing time

Approved refunds are processed to your original payment method within 7–10 business days, subject to your bank's or payment provider's own processing time.